05-25-2021
10:21 AM
I’m not trying to resolve my complaint on this customer forum. I get that. I just didn’t understand that I can’t complain on the customer forum.
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03-19-2021
11:33 AM
And now... the rest of the story: I received a response from SWA on 03/18/2021. ... "Customers who encroach upon any part of the neighboring seat(s) may proactively purchase the needed number of seats prior to travel in order to ensure the additional seat(s) is available. The armrest is considered to be the definitive boundary between seats; width between the armrests measures 17 inches. That said, our Customer of size policy is designed to ensure the Safety and comfort of all Customers onboard our flights. We have given our Agents guidelines for helping them assess if a Customer may be in need of a second seat, and we rely on them to maintain consistency in our application of this policy.".... As stated before, this isn't about the funds (which SWA refunded). I would gladly pay for an extra seat so I and seat mates could be more comfortable. While the policy appears clear that the definitive boundary between seats / armrests is 17 inches... I guess the gate agents have a superpower ability to make the assessment of size. I'm unclear why SWA doesn't allow people to pay a non-refundable fee for an extra seat to make everyone more comfortable.
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@Lenfishman Love this! Being in HR, I love when people bring me ideas of how to attract great talent. Glad your experience was awesome. Thank you for sharing!
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07-27-2019
05:12 PM
07-27-2019
05:12 PM
I’ve been wondering the same thing. It was announced and then disappeared!
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