07-29-2019
05:18 PM
07-29-2019
05:18 PM
If you order a SW Airlines gift card online and choose to get an actual physical card, do not expect it to be delivered on time. I purchased a card as a gift for a friend and it was supposed to be delivered FedEx next day. I ordered on Friday 7/26 expecting to get it on Monday 7/29 (knowing there are not Saturday deliveries). I received an e-mail from SW Airlines saying it will be delivered on 7/30. I will not get it in time for the retirement party where I was going to give it as a gift. I called SW Airlines and was transferred 4 times, then hung up on. Very bad customer service regarding gift cards. They make it impossible for you to get to the right person to ask a question. I still don't know who to talk to. I give up.
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