Hello, someone also stole almost 32,000 points out of my account on July 17, 2019. I got an email from SW notifying me I had used my points so I called immediately and they started an “investigation.” Apparently, the hacker used it on a third-party website called “More rewards” and redeemed for gift cards, etc... I have never even heard of this third-party website and have no idea how they could have gotten my account information and password. I only use the app for Southwest transactions and I am very careful not to sign in in public sites. It has been three weeks now and still no word. I saw on their FAQ that they are not responsible for points getting stolen :-(. I had been saving those points for a while to redeem for a flight. Has anyone had a case where SW gave them back their points after the investigation?
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