08-15-2019
09:49 AM
08-15-2019
09:49 AM
It looks like this has been an issue for at least the past 2 years... at least. It’s completely misleading, a huge inconvenience, and results in the customer paying extra for flight fare because you have to wait 7-10 days for the card to come in the mail. If it is a technology issue you would think that chase, Southwest, or both companies would have taken steps to rectify this issue since it seems to be commonly experienced by customers. When you call customer service Southwest transfers to Chase and Chase says they can’t do anything about it. The customer is left to deal with the issue with absolutely no accommodation from Chase or Southwest. I like flying southwest because of their transparency but this is a huge oversight on their part and is completely unfair to customers.
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