I just logged in to rapid rewards and lost all of my points. I called Southwest and they said someone hacked my account and used my 100,000 points on More Rewards for gift cards! Of course More Rewards is closed on weekends so I can't even report it! What can be done? Southwest says they can do nothing even though More Rewards is their program. I didn't even know what More Rewards was. I been saving points for a long time for a trip.
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