08-20-2019
01:17 PM
08-20-2019
01:17 PM
I had a similar issue with that promotion. The offer was 40,000 points, and then when the card was approved, I got an instant $200 statement credit. Later, when I received an email that the promotion was only 10,000 points, I protested. After several frustrating phone calls and unhelpful emails, I finally got an answer. IF I notified the company (Chase) when I had spent the minimum to qualify - which was $1,000 - I could "reapply" for the points. Pretty lame...the customer should NOT have to track their spending for a promotion. It should be applied automatically. But then they said it was one or the other. I could have the 40,000 points, but the $200 would go back on my card. I said no thanks and cancelled the card. Supposesedly I am getting a refund of the annual fee, as well. What a hassle and a waste of time.
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08-20-2019
11:05 AM
08-20-2019
11:05 AM
After a couple of days, at least two hours and several emails, I am so frustrated now, that I just cancelled the card. When I purchased a SW ticket a few weeks ago, the website presented the Chase CC offer. 40,000 points and a $200 credit on my first statement. I got the credit, but the point offer dropped to 10,000. I contacted Chase - numerous times - and finally learned that I can "re-apply" for the 40,000 points when I meet the spending requirement, which is absurd. It should be automatic. But more importantly, if I reapply for the ORIGINAL offer of 40,000 points, I lose the $200 credit and the amount will go back on my credit card. Seriously? How misleading and deceptive. (And Chase asked for an "email code" of the original offer, which of course doesn't exist. The offer is on the SW website.) And Chase charges $69 to have to deal with this idiocy. I just called, cancelled the card, requested a refund of the annual fee, which I was told I would get. We'll see. In the meantime, this has really soured me on Southwest, which has a reputation for such fabulous customer service.
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