Southwest Airlines Community

Hi, I’m a mother that is going to be traveling soon with my 12 year daughter, who has a mental disability consisting of phobia and ocd disorder. She’s having great concerns about traveling soon and it’s very necessary for the travel for a medical visit.   Will I run into any issues or problems with replying “yes” “we do need assistance to board” when asked. I would like to assist my daughter to pre-board so that she can get adjusted in a less stressful manner and situation. I dread to see her to experience any panic attacks. So I’m getting nervous myself but I have never asked for any assistance. We have always just tried to deal with it, and starts her flight experience on a really bad foot to take off starting a flight without preboarding.   I recently learned that you don’t have to have a physical disability to ask for a pre-boarding assistance due to a disability. Is this correct, and is that also apply for traveling to busier locations such as Phoenix, Arizona? She is never flown for longer than an hour and 1/2 flight and this will be a 4 and and half hour flight. Also Is it possible to make a request over the phone giving my confirmation number for our reservation ahead of time or do I need to wait till I get to the airport?   Sorry for so many questions I just really want to make this a smooth experience for her as it’s scary and uncomfortable for my daughter to be in crowds. Thanks please advice.  Much appreciated, SWbee ... View more