I was on recent Florida flight and we had 71 preboards. I watched two people I know, who have no issues whatsoever, preboard. I understand that airlines can't violate HIPPA rules and ask what condition someone has, but they can legally require a health care professional's note stating that the person has a condition which requires preboarding. I am A-list preferred, and frequently fly business select, and the anger that's mounting in some of Southwest's best customers is remarkable. I have options, and so do most of Southwest's best customers.
... View more
