I’ve flown SW for nearly 4 years with a car seat & stroller and have always used their blue bag. Never had an issue until last night; I have never verbally been told about the liability policy. Both the car seat & stroller have been damaged—the stroller is unusable and not replaceable—the metal frame is actually sheared apart at the base. From the response at baggage claim, I am not anticipating any cooperation from SW. It’s very disappointing considering how I have always professed my satisfaction with SW to others and was just about to upgrade to the Premier card. Very disheartening.
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