Today September 15th, My 82 year old Father in Law Rajaa flew from San Antonio to Atlanta. Rajaa speaks very little English, his primary language is Arabic. Upon Arrival into Atlanta, he was tired, confused and scared. He expected his daughter to be waiting for him at the end of the boarding ramp when he departed the airplane. She was not there. With little English and only being able to communicate his daughter's name, the wonderful Camil Clemmons the Southwest Airlines Agent, came to the rescue! She got his traveling information, and though she spoke no Arabic, she was able to get from him my telephone number. After that, she called me and allowed him to talk with my wife and I for 20 minutes on her cell phone. After many long minutes, together we were able to calm him down. Throughout the evening, she made several calls to us and to my sister in law to help ensure that the connections were made for him to get home. While waiting, she helped get him situated at the Southwest Baggage Claim area while he waited for his daughter to arrive. Thank you Camil for going the extra mile for my father in law!
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