09-17-2019
04:09 PM
09-17-2019
04:09 PM
My wife received a voucher for $75 because her flight was delayed for several hours. We planned a trip for the two of us in Sept 2019, using the voucher for her ticket and paying an additional $189.00, and paid full price for my ticket. That trip fell though so we planned another trip in November 2019. She was told that the voucher AND the $189 expire the end of October 2019. I get the voucher expiring (which sucks) but I DO NOT get Southwest keeping the additional money we paid out of pocket. We were told by a Southwest customer service person, that AFTER the ticket expires, we can "try and get our money back"... She said... "There is no way to split out the payment when two forms of payment are used on one ticket". REALLY?? There is "no way"? So now we still have plans to travel mid November that we will have to pay for 100% her ticket when we have $189 "Credit" on another ticket. There has to be a better solution to this. Any input?
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