09-18-2019
02:09 PM
09-18-2019
02:09 PM
My usual experience with SWA turned from Delighted to Exasperated. I booked a RT flight to LAX in June of this year. The $300 + fare had to be canceled due to illness. I booked using my SWA CC. I did use a LUV Voucher for $50 and that was the issue. Apparently the reservation adopts the "expiration date" of the voucher, in this case August 2019. I found this out after trying to apply my "Travel Funds" for a November flight. Two calls to SWA, with the last being to Customer Relations. The net result is they could give me an extension of my funds after deducting a $100 fee, each way. This would include another voucher. I did receive a bit of a lecture. In order to claim a travel credit you must use the locator ID of the original reservation. I also must review the reservation receipt for any fine print. The initial gesture of a "$50 Luv Voucher" cost me $250.
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