Our flight was cancelled out of Newark (to Austin). We arrived at the airport at 5:30 a.m. by Uber from Brooklyn and learned at the counter that the flight was canceled. It had been canceled while we were en route to the airport. This meant we had to rebook. This was on a Thursday and we could not get a flight until Saturday which meant we had to return to Brooklyn, rebook a hotel and start all over again. We were offered no compensation. We were informed that since the flight was canceled by "the tower" Southwest had no liability for our losses. This was all disappointing. We did look for other flights on other airlines but the cost was prohibitive. We were offered vouchers for future flights if we canceled completely. When we arrived on Saturday, it was obvious a LOT of people had been reassigned as the line for the counter snaked around twice. I must compliment the Southwest counter staff though for being positive and moving the line along as fast as humanly possible. I expected an hour wait and it was only around a half-hour.
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