This is terrible advice and is similar to that given to my girls this past August by one of your agents. My daughter had her wallet stolen while on vacation and was leaving the next day. She called SW to ask about what she would need to board without ID and was told she’d just need to answer extra screening questions with TSA. She specifically asked if she should call TSA, bring other proofs etc. and the SW agent assured her that wasn’t necessary. She brought with her a picture of her drivers license and birth certificate. The TSA agent would not let her enter. I was halfway home and was called to see if I had any mail in her name, which I happened to have in the car. Only after bringing this and arguing with the TSA agent was she allowed to board. Meanwhile her disabled sister was allowed entry but left totally on her own and anxious about whether her twin would be allowed onto the flight. This was a harrowing experience for all of us. YOUR WEBSITE AND YOUR AGENTS SHOULD DIRECT THOSE WITH QUESTIONS TO THE TSA!
... View more