09-28-2019
07:16 AM
So how hard would it be for Southwest to allow us as customers to at least call in or set up seating assignment charts on their web site? Then at least we could select seating assignments by two's. I get the hassle for the airline for group seating, but a husband and wife or a mother and child. One adult with a child. There sould be some type of override available to the agent in certain situations. Yes that would include the next level of customers, A Husband and wife and their one, two or etc children. I do feel those types of groups should be allowed a special consideration. Rules they say? Lol it's more like no rules free for all lol. Which I see is the easiest way. Not to leave out, i clicked at exaclty 24 hours before my boarding and my wife and I's boarding assignment was from A to B. No way everyone else or 60 even other passangers where sitting at their PC or on the phone with SW at that exact moment. So that tells me the system did a generated placement of said assignments. You would think it would acknowlege that the two of us were together and placed us within the same group. Having said all that, I will say, I have enjoyed my experience with SW thus far but this would be the one thing they should look into. 🙂 Other than that, the employess, i've spoken with couldn't have been nicer. We'll see what tomorrow brings, lol when we try and check in and cross our fingers for two seats next to each other 😉 . Just felt SW should know, That keeps them from being Americas Number one airline. I'm not a tech person so who knows, it might be a virtual nightmare in the computer programing, but is something SW should look into heavily. Thanks 😉 John
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