10-05-2019
11:14 AM
1 Love
I wasn’t late to my gate or boarding I had checked in and happened to get one of the c seats. And there was literally no more seats. I would have sat in the middle on the floor idc I would of stood the whole time rather then be squished and practically sitting on top of someone. The bigger lady had two tickets she showed me and the crew. Idk what happened all I know is I paid for a seat just like everyone else. The situation was handled so poorly and unprofessional and it was a great way to start off my vacation.
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10-04-2019
03:03 PM
1 Love
I had the worst experience with southwest and I am a veteran who has flown many times. Will never fly with them again. They didn’t have assigned seating which was fine but I was last to get a seat and even that’s ok. But there wasn’t a seat available. The crew didn’t know what to do didn’t offer help or to do anything about it. There was a larger lady who had purchased two tickets for herself that actually gave me her extra seat. This lady bought two for a reason and bless her for squeezing and being uncomfortable with me for the 3 hour and 25 min flight. But she shouldn’t have had to do that. I also paid for a full seat not 1/4 of one. It was horrible and the fact none of the crew cared once I was sitting they didn’t care about anything else. I called to complain and they said they can give me $100 voucher. Which that’s nice but why would I want to ever fly with south west again. Unfortunately I already booked my flight back home with them months ago and asked if they can use the $100 and take it off my purchase I already made. They said no but come fly with us again. Yeah no next time I’d rather walk.
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