10-11-2019
12:06 PM
My wife and I very rarely fly and we had heard good things about Southwest, so we were very dissappointed by our recent experience. We were about 10 minutes from boarding when an announcement was made that the plane was full and that we would have to check our bags because there wouldn't be any room in the overheads. There was no time to repack anything and my laptop was in the baggae being checked. If we had had time, or I had known that we would have been required to check our bags I never would have packed it in there. To make a long story short, when I got home and tried my laptop the next morning, the screen had been fried and it was completely unusable! I wrote to them as they offerred two $50 vouchers on future flights, but as we fly so rarely they are pretty useless to us. Besides the fact that this experience has rather soured us on flying Southwest again anyway! What further makes me mad is that other passengers who were boarding after us were allowed to take carry-on baggage with them and store in it in the overhead! Why were they not told they had to check their baggage??? Is it too much to ask Southwest to make good on damage that they caused and would have been avoided if we had been allowed to take our carry-ons with us as others were?
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