spent over 2 hours on the phone because the customer service rep who tried so hard to reserve a flight for me but every credit card I gave her would not go through. I tried on my end too. Credit cards (And debit cards) that were perfectly good. Called the "Corporate" customer service. They also were not able to help. My checking account has 4 pending charges and my credit card has 9 pending charges from Southwest. But Southwest couldnt help me book my flight with points or help me with a discount on my flight knowing there was an issue with their own system. I offered to screen shot the charges but they refused to help. When I asked to speak to a manager, they stated they were a supervisor and the highest I could go...and refused to do anything for me except give me a Reference #. I used to love Southwest but I am so done.
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