Still having the same problem. Clearing browser cache did not resolve.
I'm on a new Macbook. Purchased Internet, used internet (which was awesome flying to Hawaii) but now I want to get back to the movies. Have tried southwestwifi.com and getconnected.southwestwifi.com but they just direct me to https://www.southwest.com/inflight-entertainment-portal/
I've disconnected from the wifi network, turned off wifi and back on. I tried using Safari which I had not used during my internet access and it has the same issue. Going to turn my laptop off, have a drink and try again later.
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