We were given a travel voucher by Southwest and when we called to book travel and use the voucher, we were told it was already used by someone else- and not by us. We had a paper voucher so this wasn't an issue with someone hacking into our online accounts. We were told the flight dates and cities this person/hacker/thief flew between, but that was all we were told. The CS Rep was very surprised to see this and told us to file a dispute. We did so and apparently there is nothing to be done. In fact, it didn't seem a concern. I would think SW would be concerned about their online/internet security. Given that the vouchers are just a series of numbers, perhaps it isn't so difficult to run a program to obtain unused vouchers. I saw that people have had their Rewards Points hacked, but has anyone else encountered this?
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