I have a question that I've gotten mixed answers from when I talked to a number of southwest customer service representatives. My family and I are going to Hawaii and we are flying out of Grand Rapids. The only way it would let me is if I booked a multi city route. So, I am flying from Grand Rapids to San Jose and then San Jose to Maui (all within the same day). Once we land in San Jose we have less than an hour to make our flight to Maui. My question/concern is, do we need to get our checked bags in San Jose and then then re-check our bags and go through security again or will Southwest send our bags straight through to Maui? Before I booked I called to confirm that they could sent our bags straight from Grand Rapids to Maui (otherwise we wouldn't make our flight from San Jose to Maui). Now they tell me I might have to go get our bags and re-check in and go through security so I am confused as to how this works. Anybody have any experience with this? Will Southwest send our bags direct from Grand Rapids to Maui without us having to claim them in San Jose? Thanks!
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