Southwest Airlines Community

I am really frustrated with Southwest today and I wasn't sure where to go to handle it. So, I guess posting here might lead me in the right direction.   I had travel booked today from Providence (TF Green) to Salt Lake City, via Midway. Bring a 5:35am flight, I was up super early with close to no sleep. My scheduled itineratry would have me in Salt Lake just before lunchtime.   I got to Providence TF Green airport an hour before my flight, and was at the gate minutes later. And that's when things started getting worse. Anouncements started that there was a problem with the plane. Eventually, the flight was delayed and we were told a plane was being flowsn in from (I think) Baltimore since our current plane had a maintenance problem. The gate attendants scrambled to get everyone booked on new connections in Chicago as we were delayed further and further. I was given a new connection leaving a few hours later in Chicago, getting me to Salt Lake around 3pm, and keeping me on the delayed flight out of Providence to get to Midway. I saw that there was another route to SLC thru Baltimore, and wanted to use it due to not depending on a plane to get to Providence from Baltimore. But, the gate attendents would not deal with any customer individually. They, instead, were trying to get everyone re-booked in groups.   I regret not being more pushy about getting moved to the routing thru Baltimore. The replacement plane arrived late to Providence and didn't get in the air in time for me to catch me new connection in Chicago.  My flight from Providence landed at about the same time the flight was leaving for Salt Lake City.   Back in Providence, the gate attendents gave us a $200 VOUCHER for the delay due to a mechanical failure. At the time, I thought it was fair if I were going to only be a few hours delayed, and thus would still make one of my meetings in Salt Lake City that late afternon.  But, by the time I landed in Chicago and found out I missed the re-booking from Chicago to SLC, and found out I was now booked on a 7:45pm flight ( over 7 hours later!), I really felt the compensation wasn't fair enough.   And now, it's 4pm in Chicago and I recently recieved a text telling me the 7:45pm flight is now also delayed. at this point I won't get into Salt Lake until amlost midnight, roughly 12 hours from when I was supposed to get there. And, I will officially miss all my meetings and will need to find a way to get to where I'm staying since I no longer have a ride.   How do I let SWA know that I don't feel the compensation is good enough for the mess of a day they cause with the maintenance poblem and not letting me re-book on a better intinerary to get my to SLC without depending on the replacement plane showing up on-time?   The $2oo doesn't cover the cost of the flight, all this frusrtation, my missed meetings, and the added travel costs at the destination.   Any help is appreciated.   -Pat (Adelbert) ... View more