Finnally, I figured out what's going on. My name is for example, first name: Trevor John last name: Lin However, in southwest system, it treats my name like first name: Trevor middle name: John last name: Lin So, during the payment page, those name fileds in "who is flying" should be entered like this. first name: Trevor middle name: John last name: Lin And, while apply the travel fund, I only need to input confirmation# first name: Trevor last name: Lin (no middle name needed) Hope this finding will help some people.
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