12-16-2019
02:06 PM
12-16-2019
02:06 PM
Just got off a call with "executive" customer service and it turns out I will not make status this year... I am short by 380 points! Why can't I just purchase the points? Transfer points from a partner? Just give me the points for the countless times my flight was delayed or canceled? This is a poor policy and makes for unhappy customers. I will no longer recomend southwest.
... View more
