12-29-2019
11:17 AM
We fly SW exclusively. My son was home for Christmas for the first time in 10 years. The lady in Portland Oregon put the wrong tag on his bag. We contacted SW many times looking for his bag when he arrived in Buffalo. Some people said it was in Portland still, Las Vegas, Baltimore, east coast. By chance on day 3 he was bumped on a phone while on hold to a lady in Columbus Ohio who was working. Named Roxanne. She located the bag in Baltimore. The lady in Buffalo sent a request for a red suitcase, he told her bright pink. So it began. Our special trip turned to phone calls and stress. He had nothing but his clothes he wore and his dog. Sure he got his luggage the day before he left back home but the voucher, although appreciated doesn't help when we made the numerous calls with SW not contacting us. Very aggregated about the staff telling us for 3 days it was someplace it was not. Not to please with service.
... View more
