Southwest Airlines Community

@kale14 wrote: As a loyal SW RR and Visa member, I am in disbelief with the terrible partnership with booking.com. To the point I joined this community to try and find any solution.   Made a reservation via SW hotels to earn 10k points, was never sent a confirmation email with my number and PIN so can't get ahold of anyone at Booking.com/888-850-3958 (remember that number how many times I've tried it) to help me yet I have a pending charge on my SW Visa for $692. Hotel does have a reservation under my name and date but it wasn't even made from Booking.com.   What ever ended up happening to you? Did you get your reward points? If your credit card is showing the charge is "pending" and has been that way for a while,  then you really do not yet have a real reservation. Merchants send "pending" charges to be sure that the payment method will really work. "Pending" charges only become "real" charges once a reservation is consummated.   If the charge still shows up as "pending," it will simply disappear from your account in less than a week. ... View more

So Jessica you must work for SWA because every time someone has had a complaint you miraculously come up with a SW fixed it for you and you never had any problems ... View more

I will admit, I've never tried or used the price match.  With that said, your picture looks just like the page when I go directly to Booking.com and not through SWA.  So it is Booking..com.  And just like those that have issues with the Southwest vacation packages on here, it's that company, not SWA.  So SWA hasn't given you any misinformation, however, maybe should consider another 3rd party for booking hotels.  The only difference when I go through SWA to book is you get confirmed you will get SWA points.   ... View more