01-01-2020
10:50 AM
@TheMiddleSeat This was not during the busiest holiday season. This was in August. I understand how standby works but the time we actually got on a flight, the lady put us on 25 minutes before departure. They may not be able to create seats, obviously I assumed Southwest was magical, but they did in fact allow us to board early. We did not have issues parking when leaving Boston but did have issues with last minute cancellation and poor service as a result. When i do travel during the holidays, i will take extra measures to confirm parking. Thanks
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12-30-2019
09:52 PM
@bec102896 Thanks for the suggestion. I will try calling them. The link you sent is where i started to "submit a complaint". It reads to begin with Community and honestly i didnt think Southwest would do anything about it. Their customer service appears to have gone downhill. Maybe they will surprise me.
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12-30-2019
09:34 PM
In a recent trip to Boston from BWI, my family and I had the worst experience with southwest. They say that family is priority but that was not true. We arrived at BWI 2 hours in advance for a domestic flight, had ridiculous time trying to find parking--ended up running to the gate with my husband and one year old child. Got to the gate and they wouldnt let us on because we missed the boarding. We then were sent to another terminal and promised a seat on that flight. We ended up waiting for two more flights and were in 3 separate terminals that day. Each time, we had to wait until 10 mins before the flight time to find out if we had seats! What happened to family boarding? Our morning began at 3am and we didnt end up in Boston until late afternoon. The worst part is that eventhough we had a small child, not a single southwest employee was compassionate, helpful or eager to get us on a plane. If anyone has a small kid, you know how much fun it is to be at the airport with one all day! To make matters worse, when we finally boarded, the Southwest employees ensured that the entire A group went first (1-30) before allowing us on! In addition, on the return trip, my husband had to travel alone with our one year old and flights were cancelled and he only found out when he went to the airport. He was not priority having a small child. He had to wait for 2 more flights (another whole day at the airport) with a small child! I couldnt believe it. Prior to this, we loved soutwest, but now i will think twice before booking with family!
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