01-07-2020
03:49 PM
01-07-2020
03:49 PM
Yes, thank you, I fully understand the policy. I am just questioning why SW wouldn't allow the purchaser to use the travel credit.
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01-04-2020
04:45 PM
01-04-2020
04:45 PM
I purchased 6 tickets for family for a special holiday but had to cancel one and alter another ticket for my college-age nieces who had conflicts. Their two vouchers total just over $1k. Why can I not use these funds since I am the one who purchased them? SW policy states only the original ticket holder can use the credit. This is pretty frustrating since they can't afford a trip and their vouchers will expire at the end of May. Is their any other solution? It seems to me the credit should go back to the original purchaser. Thank you.
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