I have been an A list rewards member for the past 5 years. During 2019 due to illness, my travel for work was a little more limited and I was short of A list status requirements by 5 flights. I have contacted customer service to request a one time grant of A list status for 2020 as my travel will be increasing in the upcoming year and I have been a loyal southwest customer. I was declined due to the need to "maintain the integrity" of the rewards program. I would have graciously accepted this explanation had I not found out through a google news link that southwest was surprising people with elite status: https://thepointsguy.com/news/southwest-elite-status-surprise/ Does anyone know how I might escalate this issue?
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