Many SW employees provide exemplary service. You can insure Danielle gets recognition from the airline is to give her a compliment - directly to the airline. We're not as good at it because, like you, we're just customers. We do like reading stories like your, though. Be sure to include the name of the employee, the date of the flight and the departure and arrival cities. https://www.southwestaircommunity.com/t5/Knowledge-Base/Submitting-a-Customer-Service-Compliment/ta-p/87243
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