Southwest Airlines Community

Not all gate agents understand  ... View more

Again,  the issue differs from City to City.   SWA need a policy. @SWAhatemilitary wrote: I'm in St Louis and the gate agent specifically said "in uniform".  It's definitely southwest's official policy and these people are being taught to say this.    ... View more

Southwest  @NicoleAshley wrote: We're saddened to hear that you feel this way, @Jmess . As a peer-to-peer support forum, we are not equipped to assist you here, but we encourage you to reach out to us via offical channels.   Thank you,   Nicole Ashley Community Manager Southwest solutions.   Is it that hard to publish a policy and stick to it??  Each hub has a different policy  for Military travelers.  ... View more

I believe it is more about setting a policy and sticking to it.  Each City hub seems to treat customers (military or other) as they see fit. ... View more

@Jwtr0803 wrote: I was actually turned away at the gate today because the attendant said I was not in uniform; and honestly I don’t necessarily need to board before others, I just wish they would be consistent.  I have not had this issue before but obviously there should be some clarification to Southwest’s employees.   What Airport?? ... View more

Southwest should set a policy and enforce it.  Letting local gate agents decide does their company image damage.  ... View more

Sacramento still refuses to let military board between A &B unless in Uniform.   I will avoid southwest at all costs.   ... View more