THANK YOU!!! That worked. Entire round trip ticket was paid for with Travel Funds vs partially paying out of pocket. It's odd but this was only 3 tickets - 1 ticket had 6 fare decreases (ranging from $5 to $16 each time), another ticket had 6 fare decreases (ranging from $9 to $120 each time), and the 3rd ticket had 2 decreases at $15 each. I live in Flordia so fares are very price sensitive.
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01-24-2020
08:20 PM
2 Loves
Thank you - that worked! It wasn't too bad of a process. My entire round trip ticket is paid for with Travel Funds vs paying out of pocket.
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01-24-2020
06:40 PM
Yes I got screwed with this too. 14 fare decreases but can only apply 2 credits. Over $300 in credits yet I can't apply the total towards a new ticket. Escalated to Customer Careless. They rejected my request to combine into a voucher or gift card. All they do is quote what there "policy" is. In other words, they aren't as tranfarency as they seem. More like screwFarency.
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01-24-2020
06:29 PM
01-24-2020
06:29 PM
What is the convoluted way to do this? I have 14 credits totaling over $350. My new ticket is $250. I found out the hard way SWA only allows 2 credits to be applied to a new ticket. So even though I have enough credits, I can't use them all. I still have to pay OVER $100 for the ticket which is ridiculous. Already escalated twice to customer care. They just quote what their policy is and is not willing to do anything. They won't combine into a gift card or voucher or provide any other creative solution.
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