01-27-2020
10:37 PM
01-27-2020
10:37 PM
From: John August Rau "jar98105" MarkHursh/Southwest Mark, Not sure what "PM" means (?personal mesage?) but Here is info from my "affected" computer (which is still crippled and can not log in or make flight reservation search.) Computer: Dell E6500 Windows 7 ultimate v.6.1 (Build 7600) Firefox 53.02 (32bit) attached find Firefox troubleshooting files> actually tried to insert files as photo but would not accept. Not sure how to attach a text file to this message Kindly advise. Is is cut and paste from clipboard: Application Basics ------------------ Name: Firefox Version: 53.0.2 Build ID: 20170504105526 Update Channel: release User Agent: Mozilla/5.0 (Windows NT 6.1; rv:53.0) Gecko/20100101 Firefox/53.0 OS: Windows_NT 6.1 Multiprocess Windows: 1/1 (Enabled by default) Safe Mode: false Crash Reports for the Last 3 Days --------------------------------- All Crash Reports Extensions ---------- Name: Application Update Service Helper Version: 2.0 Enabled: true ID: aushelper@mozilla.org Name: Cisco Webex Extension Version: 1.5.0 Enabled: true ID: ciscowebexstart1@cisco.com Name: Greasemonkey Version: 4.1 Enabled: true ID: {e4a8a97b-f2ed-450b-b12d-ee082ba24781} Name: Multi-process staged rollout Version: 1.14 Enabled: true ID: e10srollout@mozilla.org Name: Pocket Version: 1.0.5 Enabled: true ID: firefox@getpocket.com Name: Web Compat Version: 1.0 Enabled: true ID: webcompat@mozilla.org Name: Wondershare AllMyTube Version: 4.9.1 Enabled: false ID: AllMyTube@Wondershare.com Graphics -------- Features Compositing: Direct3D 11 Asynchronous Pan/Zoom: wheel input enabled WebGL Renderer: Google Inc. -- ANGLE (NVIDIA Quadro NVS 160M Direct3D11 vs_4_0 ps_4_0) WebGL2 Renderer: WebGL creation failed: * Error during ANGLE OpenGL init. * Error during ANGLE OpenGL init. * Error during ANGLE OpenGL init. * Error during ANGLE OpenGL init. * Error during ANGLE OpenGL init. * Exhausted GL driver caps. Audio Backend: wasapi DirectWrite: false (6.1.7600.16385) GPU #1 Active: Yes Description: NVIDIA Quadro NVS 160M Vendor ID: 0x10de Device ID: 0x06eb Driver Version: 9.18.13.4144 Driver Date: 2-3-2015 Drivers: nvd3dum nvwgf2um,nvwgf2um Subsys ID: 024f1028 RAM: 256 Diagnostics AzureCanvasAccelerated: 0 AzureCanvasBackend: skia AzureContentBackend: skia AzureFallbackCanvasBackend: cairo Decision Log D3D9_COMPOSITING: disabled by default: Disabled by default DIRECT2D: unavailable by runtime: Failed to acquire a Direct2D 1.1 factory GPU_PROCESS: unavailable by env: Windows 7 Pre-SP1 cannot use the GPU process Important Modified Preferences ------------------------------ browser.cache.disk.capacity: 276480 browser.cache.disk.filesystem_reported: 1 browser.cache.disk.hashstats_reported: 1 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.cache.frecency_experiment: 1 browser.download.folderList: 2 browser.download.importedFromSqlite: true browser.places.smartBookmarksVersion: 8 browser.sessionstore.upgradeBackup.latestBuildID: 20170504105526 browser.startup.homepage: https://pcsupport.lenovo.com/us/en/products/laptops-and-netbooks/thinkpad-edge-laptops/thinkpad-edge-e531/downloads?link browser.startup.homepage_override.buildID: 20170504105526 browser.startup.homepage_override.mstone: 53.0.2 browser.tabs.remote.autostart.2: true browser.urlbar.daysBeforeHidingSuggestionsPrompt: 1 browser.urlbar.lastSuggestionsPromptDate: 20161121 browser.urlbar.userMadeSearchSuggestionsChoice: true dom.apps.reset-permissions: true dom.push.userAgentID: 272b57eb75784820aa3f49b03070d880 extensions.lastAppVersion: 53.0.2 font.internaluseonly.changed: false gfx.crash-guard.d3d11layers.appVersion: 53.0.2 gfx.crash-guard.d3d11layers.deviceID: 0x06eb gfx.crash-guard.d3d11layers.driverVersion: 9.18.13.4144 gfx.crash-guard.d3d11layers.feature-d2d: true gfx.crash-guard.d3d11layers.feature-d3d11: true gfx.crash-guard.status.d3d11layers: 2 gfx.crash-guard.status.d3d9video: 2 media.benchmark.vp9.fps: 47 media.benchmark.vp9.versioncheck: 2 media.gmp-eme-adobe.abi: x86-msvc-x86 media.gmp-eme-adobe.lastUpdate: 1472447380 media.gmp-eme-adobe.version: 17 media.gmp-gmpopenh264.abi: x86-msvc-x86 media.gmp-gmpopenh264.lastUpdate: 1472447381 media.gmp-gmpopenh264.version: 1.6 media.gmp-manager.buildID: 20170504105526 media.gmp-manager.lastCheck: 1580093598 media.gmp-widevinecdm.abi: x86-msvc-x86 media.gmp-widevinecdm.lastUpdate: 1479706457 media.gmp-widevinecdm.version: 1.4.8.903 media.gmp.storage.version.observed: 1 media.hardware-video-decoding.failed: false media.webrtc.debug.log_file: C:\Users\jar\AppData\Local\Temp\WebRTC.log network.cookie.prefsMigrated: true network.predictor.cleaned-up: true places.database.lastMaintenance: 1579852574 places.history.expiration.transient_current_max_pages: 60274 plugin.disable_full_page_plugin_for_types: application/pdf plugin.importedState: true print.printer_Microsoft_XPS_Document_Writer.print_bgcolor: false print.printer_Microsoft_XPS_Document_Writer.print_bgimages: false print.printer_Microsoft_XPS_Document_Writer.print_duplex: -437918235 print.printer_Microsoft_XPS_Document_Writer.print_edge_bottom: 0 print.printer_Microsoft_XPS_Document_Writer.print_edge_left: 0 print.printer_Microsoft_XPS_Document_Writer.print_edge_right: 0 print.printer_Microsoft_XPS_Document_Writer.print_edge_top: 0 print.printer_Microsoft_XPS_Document_Writer.print_evenpages: true print.printer_Microsoft_XPS_Document_Writer.print_footercenter: print.printer_Microsoft_XPS_Document_Writer.print_footerleft: &PT print.printer_Microsoft_XPS_Document_Writer.print_footerright: &D print.printer_Microsoft_XPS_Document_Writer.print_headercenter: print.printer_Microsoft_XPS_Document_Writer.print_headerleft: &T print.printer_Microsoft_XPS_Document_Writer.print_headerright: &U print.printer_Microsoft_XPS_Document_Writer.print_in_color: true print.printer_Microsoft_XPS_Document_Writer.print_margin_bottom: 0.5 print.printer_Microsoft_XPS_Document_Writer.print_margin_left: 0.5 print.printer_Microsoft_XPS_Document_Writer.print_margin_right: 0.5 print.printer_Microsoft_XPS_Document_Writer.print_margin_top: 0.5 print.printer_Microsoft_XPS_Document_Writer.print_oddpages: true print.printer_Microsoft_XPS_Document_Writer.print_orientation: 0 print.printer_Microsoft_XPS_Document_Writer.print_page_delay: 50 print.printer_Microsoft_XPS_Document_Writer.print_paper_data: 1 print.printer_Microsoft_XPS_Document_Writer.print_paper_height: -1.00 print.printer_Microsoft_XPS_Document_Writer.print_paper_name: print.printer_Microsoft_XPS_Document_Writer.print_paper_size_unit: 0 print.printer_Microsoft_XPS_Document_Writer.print_paper_width: -1.00 print.printer_Microsoft_XPS_Document_Writer.print_resolution: 600 print.printer_Microsoft_XPS_Document_Writer.print_reversed: false print.printer_Microsoft_XPS_Document_Writer.print_scaling: 1.00 print.printer_Microsoft_XPS_Document_Writer.print_shrink_to_fit: true print.printer_Microsoft_XPS_Document_Writer.print_to_file: false print.printer_Microsoft_XPS_Document_Writer.print_unwriteable_margin_bottom: 0 print.printer_Microsoft_XPS_Document_Writer.print_unwriteable_margin_left: 0 print.printer_Microsoft_XPS_Document_Writer.print_unwriteable_margin_right: 0 print.printer_Microsoft_XPS_Document_Writer.print_unwriteable_margin_top: 0 security.default_personal_cert: Select Automatically security.OCSP.enabled: 0 security.sandbox.content.tempDirSuffix: {010e6d9c-9950-454f-98ba-c3a7669a3957} services.sync.declinedEngines: services.sync.engine.greasemonkey: true storage.vacuum.last.index: 1 storage.vacuum.last.places.sqlite: 1579764856 Important Locked Preferences ---------------------------- Places Database --------------- JavaScript ---------- Incremental GC: true Accessibility ------------- Activated: false Prevent Accessibility: 0 Library Versions ---------------- NSPR Expected minimum version: 4.13.1 Version in use: 4.13.1 NSS Expected minimum version: 3.29.5 Version in use: 3.29.5 NSSSMIME Expected minimum version: 3.29.5 Version in use: 3.29.5 NSSSSL Expected minimum version: 3.29.5 Version in use: 3.29.5 NSSUTIL Expected minimum version: 3.29.5 Version in use: 3.29.5 Experimental Features --------------------- Sandbox ------- Content Process Sandbox Level: 1 Respectfully, jar98105
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01-26-2020
10:17 PM
01-26-2020
10:17 PM
From: John August Rau "jar98105" Reply to Mark Hursh?Southwest Airlines I appreciate your prompt response to the above subject of "survey" popup on Southwest login encounter. I have screen captured an image from my "affected" computer: Dell E6500 laptop. I had to transfer the image via usb flash drive to another computer as my "affected" computer will not allow me to log in to Southwest.com: just loops on/off when pressing "sent feedback button. Am Using Firefox browser. Dell computer seems crippled. Fixmestick and Spybot malware detection fails to find anything. At this point, seems the "malware" is coming from Southwest. Kindly advise.
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01-25-2020
09:29 PM
01-25-2020
09:29 PM
Followup from jar98105: After posting the above, and exiting I encountered the same survey, AND I AM USING A DIFFERENT COMPUTER than the previous "affected" computer. So I think maybe this is a problem actually from Soutwest and not malware from elsewhere. Kindly advise.
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01-25-2020
09:19 PM
01-25-2020
09:19 PM
Today (January 25, 2020) noticed same popup. Southwest site functionality crippled on affected computer (Dell E6500). Tried another computer, which worked fine. Suspect malware from either Cheaptickets.com or bookings.com which I had to use the night before for flight to Toronto. Fixmestick and Spybot failed to find anything. The affected computer is still affected. The only way to get out of the popup was to "send feedback" button, which probably went to Russia or elsewhere. Changed preferences and contacted credit card company. Bummer.
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