01-30-2020
08:43 AM
01-30-2020
08:43 AM
I understand mistakes happen. Like money in the wrong account for example. If the people would have verified with the bank that it was theirs the bank said yes and then they spent it would they still be accountable to pay it back? We called and checked several times. Do we have these points? We can use them for flights and we’re told yes they are yours to use! We were finally the ones who discovered what was going on and notified them about the problem. I do appreciate southwest giving us the $100 voucher because that is the cost of canceling our resort. We planned our entire trip around information they gave us multiple times I think the ethical and moral thing for the company to do is to stand behind what they said.
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I thought I’d gotten it from sign up, refer a friend, spending, because it’s how many points it showed/they told us we had. I really had no reason to question it. It’s our first ever card so I thought this is awesome we’re earning so much. I agree with you. Everyone has been apologizing but sadly not sticking behind what they said or owning up to their mistake. Chase is still looking into it and getting back to me so I’ll keep you posted!
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01-29-2020
06:46 PM
01-29-2020
06:46 PM
I’ve talked to several people in the corporate office. They were very nice and apologetic. They said they could not give me the points promised but did give me a $100 voucher. Chase costumer complaint office is looking into it and supposed to get back to me. My husband and I spent our trip savings on our resort because we were told/shown we had enough for airfare. I understand it was an easy mistake to make, my husband is a JR. However, it was a mistake that THEY made and I wish they would take responsibility for it.
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01-29-2020
04:39 PM
01-29-2020
04:39 PM
I’m also having problems with chase pointing fingers at Southwest and vise versa! Someone combined my husband and his fathers RR accounts. We were assured several times that we had 79k points And planned a whole trip around it just to be told they made a mistake we have less than 20k points...there bad sorry! 🤦🏽♀️Endless calls of blaming and no one stepping up to fulfill promises made even though I have pictures and phone records of them assureing is we had 79k points. 🤷🏽♀️ Disappointed in their ethnics!
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01-29-2020
01:43 PM
My husband doesn’t much talk to his father. Also they separated out the points and it turns out we have less than 20k. I thought we had refer a friend points. Even if not we were basing our trip off what they told us which was 79k.
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01-29-2020
12:52 PM
My husband is a HUGE Dave Ramsey fan so getting a credit card was out of the question for him...however July 2020 is our 10year anniversary having had 3 kids in 5 years a get-a-way sounded too amazing to pass up! So we got the card last April and got to earning them points. He also started a separate (Acorns) account to save for it all. Saturday night we booked our dream hotel in Costa Rica! We spent all our trip $$ on the resort because we had 79000 RR points and the round trip tickets were just 77000!!! However, when we went to purchase the tickets something was wrong it was saying we had insufficient points. We called Southwest to be told that chase most likely opened a new rapid rewards number in our points were in there. We called Chase got the RR # with the 79k pts being reassured we had all the points and we had no reason to question it. When we called Southwest back to combine the points with the RR number we wanted them in we were told they had put it in our oldest opened account 2001....we were 11. Through lots of long conversation we found out that they had combined my husband and his father’s rapid rewards account because they share the same name although he’s a JR (and we put different socials, bdays,ect). When they separated the two accounts we actually had less than 20,000 points. We based everything on the facts that we were being told we had 79,000. Although either Southwest or Chase made a mistake both of them or blame each other and I’m not sure who did it. Neither of them are wanting to stick by what we were told and what we planned everything around. Southwest did give us $100 voucher which really helps with nothing. Chase said they are looking through everything and might send a letter in a week or so… I’m not holding my breath. I’m just super disappointed because I thought this was a great company and I would assume they would stick by what they said since the mistake was on there and not ours.
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