02-02-2020
09:41 PM
Please remember my family member's names, DOB and rapid reward numbers. A huge waste of time to be copy and pasting (if I even have them). Also, this is just basic expected functionality for the year 2020.
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02-02-2020
09:30 PM
02-02-2020
09:30 PM
This user is dead-on. 4 years later and this is still an open issue!
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02-02-2020
09:27 PM
When I click from the regular southwest.com site as a known user (logged) in, over to the community for the first time, don't make me set up another account. Just auto-provision my account with the information you already know about me. Too much friction. Also when looking for a "Select Location" option for this experience feedback none of the options presented to me were relevant. You need a basic website/app feedback as an option. Also "Select Location" makes no sense in any context. Should be select "Topic Category" or something similar. Not "location".
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