I called to cancel a flight that I purchased. The customer service rep Elida (employee number 64) was not helpful, told me there is no manager that I could speak with, and simply lacked the communications skills and empathy that customer service representatives should have and do have most of the time. She would be better off as a parole officer based off my experience with her. I highly recommend southwest put her through more training as it pertains to what customers service actually is.
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