December 30 2019. It was my first time to travel from Oahu to Kauai. and I missed my flight. The gate employee just told me we gonna give you another Boarding Pass for the next flight, no further instruction because I assume they will provide. After 3-4 hours of waiting for the next flight. When the time of boarding, The Southwest employee said I have to reprint a new Boarding Pass. That moment I was shaking coz I'm going to missed again the flight. So I went to podium desk where I could print the new boarding pass. This is the worst part. When I met this lady curly hair, chubby if im not wrong her name is Clarrisa. When Im trying to explain to her. She do not want to listen my explanation. I do not know why they are like this!. Worse experienced. I rather to pay more for ticket than to experienced this nightmare.
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