I have been "tele-commuting" for 10 years between Ft Lauderdale and Chicago. If it had not been for Southwest's "human" travel policy of allowing changes for no charge and 2 carry on bags, I could not have kept my job. The fact that you can book and then re-book if the prices go down is amazing. Every time I have ever called for help, they were friendly and accommodating. One time our flight was delayed just one hour and we were immediately sent a travel voucher for our inconvenience. I love the humor on the flights. The seats are comfy and the process for boarding is easy and fair. They even still give you free snacks on board. I can't think of one thing you could have done better. You have made my life better by letting me work in two places with flexibility. Thanks! Southwest, you and all of your employees Rock!
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