I had to fly Southwest 4 times over the last week and I am very disappointed about their open seating policy. On all four of those flights, when I asked several people to move their bag so that I could take the empty seat next to them, they told me the seat was blocked for their spouse, friend, child etc. etc. So, assuming that I don't smell that bad, what am I supposed to do? Insist, confront, complain? The problem is that after you take a deep breath and continue watching, that spouse or whatever never shows and eventually people give up the seat. I reached out to their customer service and their response is like "open seating is not for everyone". Wow, really?!! It seems like this airline attracts a certain type of behavior and yes, it's not for me.
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