02-26-2020
04:28 PM
02-26-2020
04:28 PM
My husband was on flight 1236 from San Jose, CA to St Louis. He changed planes in St. Louis for DCA. While deplaning in St. Louis, he discovered someone took his roller bag while on the plane. This bag contains a sleep apnea device, important medications, either his entire suit or part of a suit, plus golf shirts, shorts, dress pants, and materials from his employer, Army Emergency Relief. I filed a lost item report online and have a report ID. At the same time, I called customer service and they said this was more than just a lost item. He is in transit now back to DC. It sounds like he placed his bag in one place based on room and sat in another section of the plane. It was also suggested that he check in with the customer service baggage office at DCA, not sure if that will be open when he lands. Please help us. Thanks! - Jennifer
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