03-05-2020
07:59 AM
Was flying on SWA 2085 from El Paso to Las Vegas with a stop in Phoenix (no plane change required) yesterday. Leaving El Paso there were 53 empty seats. After the flight landed in Phoenix and the Phoenix passengers exited, 18 of us were sitting on the plane waiting to go on when the flight attendant said out of the blue, “sorry folks your flight has been cancelled, but just step off and proceed to C17 and they will put you on their flight.” The flight attendant said he didn’t know why the flight was cancelled, but it couldn’t be due to weather. We were very surprised to find that there wasn’t a flight to Vegas at C17, and they would instead be putting us on a flight over five hours later and cancelling our early check in status (was refunded though). When asking the gate agent why the flight was cancelled, she became uncomfortable, looked around, and said she didn’t know....”maybe a closed runway in Vegas???” The weather she agreed, wasn’t the cause as it was beautiful in both PHX and LV. This delay cost us a lot of extra money and several missed events in Vegas. My guess is that the flight wasn’t full enough to justify the cost of sending it to Vegas. Any any rate, I am left wondering why SWA couldn’t be honest and tell us why the flight was cancelled??? Also wondering how our baggage beat us to Vegas by several hours??? I used to love how up front and courteous SWA was, but now it seems like they are just like the others.
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