I disagree. Simply wearing a protective suit is not "disruptive." If anything, offensive T-shirt logos would be more of a potential disruption than a respectful customer simply trying to keep himself safe from the virus.
... View more
If you were on the receiving end of such treatment, then you would likely feel differently. Much like how "aclark" can just not fly, the employees can go work a janitorial position if they can't handle providing good customer service. Remember: the customer is always right. Without customers, there simply cannot be a business.
... View more
03-06-2020
06:28 AM
No need for the snide remark. Please learn how money works before spouting off. If you PAY for a service, then you are entitled to receive what ever it is you paid for. That's how money works. By denying him service, Southwest violated the terms of service.
... View more
Cite the specific statute. The "FAQs" are too generic. Better yet, please explain to us all how exactly "aclark" violated the contract of carriage. Why is it that you are siding with the employee rather than the paying customer? What is your motive?
... View more
What you stated is opinion. "The behavior exhibited in the video is obviously disruptive." In what way? And to whom? "Disruptive behavior" is a subjective matter. "Airlines have a right to refuse service to passengers who violate their contracts of carriage. Cite the FAA statute which helps to corroborate that statement. Simply going with the status quo doesn't make your statement hold any validity.
... View more