If I have travel funds that are set to expire soon, but I am not comfortable booking a new ticket yet, will Southwest extend the expiration date? Please contact a representative at 1-800-I-Fly-SWA to discuss options. I did call 1-800-I-Fly-SWA and I was told since my tickets expire 4/4/20, if I do not use by that date then I can call back "after" tickets expire and let the rep know that I am calling because I have expired tickets and they will transfer me to Funds Management Team and they "might" allow me to extend my un used travel funds for up to 6 months for an additional $100. I do not see what good that will do since we are being told that a vaccine for this corona virus is not expected for at least 18 months. I was going to San Francisco with my son , who has a motility disorder and will be being seen at Stanford Clinic. He has a very weak immune system and I am paralyzed and I have a very weak respiratory system. Neither of us should be traveling until there is a vaccine available and/or this virus is under control. I want a refund. I do not think it is fare that we lose our money. I originally purchased these tickets before this virus even existed. I am very unhappy with the customer service that I got when I called.
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