I see from reading other comments that I'm not alone in hoping SWA will EXTEND 'existing credit' that is expiring this summer (not just for 'new credit' since March). I did have reservations booked on SWA to use up my credit. Those flights were scheduled for April 2020 - cancelled those flights being paid for with credit due to COVID-19. Seems to me that I TRIED to use the credit up before the July 2020 expiration date, but couldn't, and probably won't get to before now-and-then. Hoping SWA will announce to us soon that they will extend for those of us in this case! My daughter is leaving for her freshman year in college in August 2020 and, IF SWA were to extend expiration dates and IF there is even school in August (OMG), we could use the credit up then. So, for me, even a one month extension would help me. But, I certainly agree with others that a longer extension for those in our case seems fair under the circumstances. SWA, please consider an extension for 'existing credit' prior to March 2020 with expiration dates coming up this summer. Thanks.
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Hi, related to your comment/complaint, I too was wondering how SWA will manage credits for those of us who already have travel credit for a cancelled trip (pre-coronavirus outbreak) that needs to be used within one year of booking initial flights. COVID-19 is likely going to hinder our ability/desire to travel before our use-by date. I'm hopeful that SWA will consider amending the policy to allow those of us with travel credit a use-by extension. I've sent this request to SWA through their comments email form and hope others will consider doing so as, though I appreciate very much the flexibility of buying our air travel with SWA, the announcement this morning (March 9, 2020) does not offer any change to their usual travel policy and, in light of COVID-19, I think they should put in place extensions for those of us in this situation. Thanks!
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