I would like to ditto the sentiments of: 1) Please provide wipes as we enter the plan. I'd be happier to have everyone have one of these over some of the snacks that are provided. 2) Southwest's refund/one year limit is not helpful enough. While I've leaned towards Southwest due to airline baggage policies I'm now starting to lean towards others airlines due to this lack of full $ refund (ie back to my credit card) and the limit on one year. If you continue with only refunding in vouchers you need to at least expand the time limit to two years or more.
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