I have an upcoming flight that I technically could cancel, however my travel funds (that cover the cost of 3 round trip tickets) expire mid-April and I was told by a representative that they are not extending anyone's travel fund expiration dates (even for elderly passengers or those with underlying medical conditions). Yes, Southwest does have a very flexible flight change policy (which is a reason I choose to fly with them); however, they are being inconsiderate toward passengers whose travel funds are expiring and do not feel comfortable/safe traveling. I understand that they are following the travel alerts provided by the CDC, but I do think it would be beneficial if they could extend passengers' travel funds that expire in 2020 (where the flights were originally purchased in 2019, prior to the first case of COVID-19). I also noticed that they took down the below FAQ: If I have travel funds that are set to expire soon, but I am not comfortable booking a new ticket yet, will Southwest extend the expiration date? Please contact a representative at 1-800-I-Fly-SWA to discuss options.
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