06-12-2020
11:22 AM
I am attempting to do this very thing. Just wondering if you had any insight to speed the process. I have currently called and spoken with one person who gave me an email address to send my request. I initially emailed on Monday and heard nothing back. I sent a second email yesterday (Thursday) and still have heard nothing back. What was the response time that you experienced?
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04-15-2020
02:44 PM
04-15-2020
02:44 PM
I sent my request there and their options are travel within the next 120 days as a group or 1 e gift card for a group that normally do not travel together. Is that really a solution to the problem?? Not at all, even if they gave everyone a voucher would be more reasonable.
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03-12-2020
08:28 PM
1 Love
Thank you. I meant non changeable (other than names) and non refundable. We have large school groups who are being denied the opportunity to go on their trip, it wouldn't help changing names as no one is allowed to travel for this group. It is unfortunate. I truly hope SW changes their policy on this. It is out of our control.
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