I called the 800 number because I wanted my money back and not a future voucher! I always fly SWA, however, I wanted a refund back to the original form of payment because the birthday party scheduled in Buffalo this Sunday was cancelled due to the Coronavirus pandemic so me and my family cancelled our trip there. The remaining tickets will not be needed in the future, therefore, a refund is preferred but not available or offered. Other airlines are offering refunds and I think SWA should be too under the current health conditions. My family members will not be using their vouchers within the allowed timeframe.
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