@TheMiddleSeat, I agree under normal circumstances and if I just decided I didnt want to go on a trip - but if not for coronavirus, my trip would not be cancelled. Other airlines are proving REFUNDS at this point, yet SWA cannot even extend the time to use the travel funds. Why should they get to keep my hard earned money (and that of many others) when NO service has been provided for that money.
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I have had a similar experience to others on this site. I booked a flight in September and used travel funds that expire in April. The funds used totalled $266 for two people. I paid an extra $340 for the flights on top of the travel funds plus $100 in early bird fees. Total funds ~$700. The event I was traveling to was cancelled due to local restrictions. When I called SWA to cancel, they informed me that the $100 in early bird fees are completely gone. Then, the not only do the original $266 in travel funds expire, but the NEW funds of $340 I paid in September when I booked the flight will also expire in April! So, I am out $700+. Lucky me though, if I call back the day after the funds expire, I can pay $100 per person to have the funds extended SIX months. So I get ~$400 of my $700 that I have to use within 6 months. Who is to say this will be over then? SWA just lost a loyal customer.
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