Worst airline ever. Considering every other airline is refunding flights because of the COVID-19, you would think SouthWest would too. But NOPE, they are giving you future credit to use before the date you PURCHASED the tickets. Oh, and if you bought early bird? Sh*t out of luck, you are beat out of money. I will NEVER fly this airline again after this experience. Don't waste your money or time. You will be sitting on hold for over an hour to speak to a representative who so clearly wants nothing to do with the conversation.
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